By Sunny Nester-Holtz  Director of Customer Care, Midcontinent Communications

In Customer Care, we have two goals in mind: 

1. To ensure that the support our customers receive is a timely, accurate, and courteous experience.

2. To provide service stability through state-of-the-art technology.

 We have recently implemented new options to help us best serve you. 

Customers can contact Midcontinent with questions about services, concerns and to troubleshoot through: Email, E-Chat, My Midco (manage your account online), Self Service Call (manage your account without help from a rep by following the prompts through 1.800.888-1300), through Twitter and here in our  MidCommunity Forum  We welcome your feedback and suggestions. Did you have a problem with an install? Do you have a compliment for a service rep or an installer?  Let us know!

We look forward to serving our customers in our new service areas and we welcome any comments or suggestions about your transition of services, the notifications you received prior to the transition, and your current customer service support.  More new customer information is available for you here. WELCOME!